At ShipDart Express, we prioritize customer satisfaction and aim to provide a seamless shipping experience. Below is our detailed refund policy for your reference:

Refund Policy

We aim to process refunds promptly and efficiently. Here are the key points of our refund policy:

1. Eligibility: Refunds will be processed if the issue is due to an error on our part, such as service failure, incorrect delivery, or damages caused during transit (subject to investigation).
2. Approval Process: Refund requests will be reviewed upon submission of the required documentation and proof of issue. ShipDart Express reserves the right to approve or deny refund requests based on our terms and conditions.
3. Processing Time: Once the refund is approved, the refundable amount will be credited to the beneficiary's account within 7-21 working days. The timeline may vary depending on the beneficiary's bank or payment provider.
4. Non-Refundable Scenarios: Shipments delayed due to unforeseen circumstances such as natural calamities, strikes, or regulatory restrictions, and incorrect recipient details provided by the sender.

How to Request a Refund

If you wish to request a refund, please follow the steps below:

1. Contact our support team within 7 days of the issue.
2. Provide the shipment ID, proof of payment, and a detailed description of the issue.
3. Email your request to [email protected] or reach out through our customer support helpline.

Additional Information

Refunds will only be issued to the original payment method or account. Refund requests not submitted within the specified time frame will not be considered. Our Return and Refund Policy is subject to change without notice. Please review this page regularly for updates.

If you have any questions or need assistance with a refund, please don't hesitate to contact our customer support team. We are here to help you and ensure your satisfaction.

At ShipDart Express, we value your trust, and our commitment to providing exceptional shipping services includes transparent and fair refund procedures. Your satisfaction is our priority, and we look forward to serving you with professionalism and care.