At Shipdartexpress, operated by Swift Dispatch Pro Pvt. Ltd., your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or access any of our logistics aggregation services (collectively, the “Platform”).
By using our Platform or availing our services, you agree to the terms of this Privacy Policy and expressly consent to our use, collection, storage, and sharing of your information as described herein.
1. Scope and Applicability
This Privacy Policy applies to:
All users, merchants, partners, and visitors accessing or interacting with the Platform.
Any information collected via the website, mobile app, API integrations, offline tools, or customer interactions.
All services offered under the Shipdartexpress brand, including but not limited to order booking, shipment tracking, label generation, early COD, and courier integration.
2. Types of Information We Collect
a. Personal Information
“Personal Information” means information that identifies or can be used to identify an individual, either directly or indirectly, such as:
Name, address, contact number, and email
Business information (GSTIN, business name, entity address)
User ID and login credentials
Communications and interaction logs
b. Sensitive Personal Data or Information (SPDI)
As defined under Indian law, this may include:
Financial data (bank account, UPI ID, credit/debit card info)
PAN, Aadhaar, or other government-issued IDs
Passwords and authentication credentials
Health data (if ever collected for insurance or employment reasons)
Any information freely available in the public domain or under the Right to Information Act, 2005 is not considered SPDI.
3. How We Collect Information
We collect information through:
Account registration and merchant onboarding
Courier integration and order processing
Communications with our support or sales teams
Uploaded documents or business KYC materials
Customer service calls or chats (recorded for quality and verification)
4. Purpose of Data Collection and Usage
Your information may be used for the following purposes:
User registration, onboarding, and account management
Order processing, shipment tracking, and courier assignment
KYC, verification, and compliance checks
Generating invoices and handling payments
Sending service updates, alerts, and notifications
Enhancing user experience via customization and analytics
Detecting fraud, enforcing Terms of Use, or resolving disputes
Improving platform functionality, conducting research, and internal audits
Regulatory and legal compliance
Offering new products, features, or promotions tailored to your business
5. Disclosure and Sharing of Information
We may share your data with:
Courier partners and third-party logistics providers (for service delivery)
Payment gateways and accounting platforms (for billing and transactions)
Our affiliates, employees, and authorized service providers (on a need-to-know basis)
Government or legal authorities, if required by law, judicial orders, or law enforcement
In case of a merger, acquisition, or business transfer, with the new controlling entity
Advertising or analytics service providers, only in anonymized or aggregated form
Any information freely available in the public domain or under the Right to Information Act, 2005 is not considered SPDI.
6. Cookies and Automatic Data Collection
We may use cookies and similar tracking technologies to:
Store session preferences and improve load times
Analyze visitor behavior and usage patterns
Optimize user experience on web and mobile You can manage your cookie settings via your browser.
7. Data Retention
We retain your data for as long as:
Your account remains active
It is necessary to fulfill the purposes listed in this Policy
It is required under applicable financial or legal regulations
Only for the time permitted by the channel (e.g., Amazon).
Post account termination, we may retain anonymized data for internal reporting, audit, or research purposes.
8. Security Practices
Shipdartexpress implements appropriate technical and organizational measures to secure your data against unauthorized access, alteration, disclosure, or destruction. These include:
Encrypted data storage
Secure HTTPS protocols and firewalls
Role-based access control for internal teams
Regular data audits and vulnerability checks
However, internet-based data transmission is never 100% secure. You agree that we are not liable for breaches beyond our reasonable control.
9. User Rights and Access
You have the right to:
Review and request access to your personal information
Request correction or deletion of inaccurate or outdated data
Withdraw consent or opt-out from certain communications
Raise concerns or file a complaint about data handling
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If such data is found to be collected inadvertently, it will be deleted immediately.
11. Third-Party Links
Our Platform may contain links to third-party websites. We do not control or endorse the content, policies, or practices of such websites. You are encouraged to read their privacy policies before sharing any information.
12. Changes to This Policy
We may revise this Privacy Policy at any time. Material changes will be notified via the website or email. Continued use of the Platform after such changes constitutes your acknowledgment and acceptance.
13. Contact Us
For any questions, clarifications, or complaints related to this Privacy Policy, please contact:
